FAQs
How do I care for my silicone products?
- Wash before first use with warm soapy water. Avoid any abrasive cleaners or scrubbing brushes so the silicone doesn't get scratched.
- Our silicone plates are dishwasher safe (top rack only) or hand wash with dish soap and warm water and let air dry.
- For any stains (see below)
- Some scented washing products may leave a residue odour or taste in the silicone plate dish so we recommend using products with little or no scent.
I ordered a bamboo handled spoon. How should I look after it?
- Wood is a natural item so natural variations can happen. Natural wood can crack and break with improper handling or forceful impact if there is a knot or crack.
- Our wooden handled spoons should not be soaked in water but simply wiped down with a damp cloth. Once dry, you could always use a small amount of natural oil to condition the wood and keep it from drying and cracking. (But this isn't essential)
- You can use a natural oil of your choice such as olive oil, coconut oil or a natural wood seal made of beeswax or candelilla wax.
I've had my products a while and I am noticing an odour?
Sometimes with silicone products there can be an unwanted odour or taste if you have used hard water or there us a soap build up on the product.
We have found a few procedures that have been successful at removing the unwanted odours or tastes and refresh the silicone to stick better in the case of hard water or soap build-up.
- Try using a rinse agent in your dishwasher to reduce mineral build-up.
- Coat the dish with a mixture of white vinegar and baking soda using the ratio of 1 tbsp of white vinegar to 2 tbsp of baking soda. Allow the coated dish to sit overnight. Rinse and dry thoroughly.
How do I get my bowl/plate to stick?
- Next dry the surface and press firmly in the centre of the bowl/plate - using either your finger or the tip of the spoon.
- Then apply the bowl/plate (after pressing down on the bowl/plate including centre and sides) then check the suction.
- To release simply lift the tab on the suction base.
- For extra stick you can also try and dribble a few droplets of water on a clean, dry surface for optimum suction.
I have a Stokke Trip Trap Highchair will your products stay suctioned?
Our suction bowls adhere best to smooth, non-porous surfaces such as plastic, tile, glass, fibreglass or metal. High chairs or wooden surfaces that are textured, porous or have slight curves will make it difficult to achieve lasting suction power.
As the Tripp Trapp has a slightly textured surface unfortunately this will affect the suction power of our bowls and plates and will therefore result in you having to possibly re-suction during mealtimes.
We have tried spaghetti bolognaise/carrot puree and there is some staining - help?
Slight staining may occur if the product has come into contact with strong oil-based foods (For instance: tomato or oil based sauces) and sometimes it can take two washes to come out.
To try to remove residue stains, soak in grease cutting dish soap and very hot water and leave to soak. Next using a non abrasive sponge scrub the stain. For those really tough stains we also suggest you try a little bit of baking soda. We also suggest that you do not leave your silicone products unwashed for long periods.